Strong business experience in multiple business sub-domains. Improved quality of product and service at higher cost and price, but with greater total dollar profit versus simply cost ratio control), Develop and drive service improvement programs for existing business solutions with the LOB, Regularly communicate and review progress toward objectives and goals with the LOB key business stakeholders and IT property management, Participate in work sessions with BRMs in similar LOBs at sister properties, to Identify opportunities to optimize productivity for operational processes or computer system usage, improve profitability and reduce cost through observation and effectively monitoring cost controls in their line of business in the areas of payroll, operating, Strong networking with customers and have excellent understanding of their business model, key requirements and priorities, Own VOC for the allocated business, and drive the right alignment in SSC’s operations, Identifying Business SCM’s pain areas and develop growth opportunities for SSC, Monitor the key business deliverables and work with Operations team for timely and accurate execution, Develop short term and long term business impact scenarios and strive for maximizing the value from SSC, Own Transitions process using PROLaunch tool. Build internal and external relationships to provide best in client advice and service. Aligns all solutions with Enterprise Architecture framework, Promotes collaboration across the IT service delivery teams and other BRMs to provide first class IT services to the functions as one Global IT organization, Creates a shared mindset and establishes contractual agreements (SLAs) with function leadership that specify expected outcomes, deliverables, and terms of engagement, Manages the IT budget for the function while sharing the value of IT services with stakeholders, Expands and monitors integration across processes, data, and technology, Builds and maintains a sustainable business relationship with function leaders as well as other corporate executives where appropriate, Leads and provides broad guidance to the medium-long term function IT strategy and ensures overall alignment with business, function and PDT strategies, Acts as a strategic advisor, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction for delivery and investment of IT services and solutions, Utilizes knowledge of industry trends to identify problems that could benefit from a technology solution and opportunities to improve technology productivity and efficiency, Identifies internal and external technology initiatives/trends that could affect the function and its ability to manage within its risk appetite, Facilitates an acceptable balance of risk and rewards by communicating tradeoffs to function leadership, Maximizes value to the function for the IT spend, Ensures functional projects are added to the Strategic Portfolio so they are visible and aligned to Global IT, Ensures the adoption and consistent use of processes and metrics, Defines requirements for all new initiatives. Ensure that the potential business value from those products and services is captured, realized, optimized, and recognized, Work collaboratively with architects to understand new technology trends and forecast future IT infrastructure requirements, 5+ years of IT and business/industry work experience, Demonstrates business acumen. Partners with IT internal/external suppliers to search for adequate solution, Provides leadership and coaching to the CAN Process & Solution Analysts. Represent GIS in articulating GIS’s services and capabilities, Represent GIS by maintaining a high degree of visibility within the business and attending business meetings and appropriate management forums, providing a central point of information for all related GIS activities, Represent the business needs and interests within GIS, contributing to appropriate IS team, operational and development meetings, Work with business area leaders to collaboratively define, shape, articulate and prioritize requirements and business cases for new or changed IS services and develop strategic IS enabled roadmaps (typically covering 1 – 3 years) required to support the overall business area/functional strategy and roadmap, Maintain a detailed knowledge of the key business processes and systems employed by the business, Maintain a current, detailed understanding of both Business and GIS strategy, Assist with the prioritization of projects, particularly using cost / benefit analysis to proactively manage business demand, Maintain a detailed understanding of GIS operational performance and progress of ongoing development, playing a leading role in problem resolution, Assist with the operational and commercial relationship management of third party suppliers, Assist the business to form process and systems solutions that are appropriate and adequate to satisfy both tactical and strategic business needs, Play a proactive role in Service Level Agreement negotiations, Act as a project leader/manager, coordinating the work of both internal and external IS resources when required, Educate GIS counterparts (Architecture/Solution Delivery/Infrastructure & Operations/PMO) on business unit goals and objectives and educates the business on the value of information technology, Ensure that business and IS relationships are fully aligned throughout all areas of responsibility, Act as a single point of focus of escalation for issue resolution and project requests, Ensure transparency to operational group of new or changing requirements and their impact on GIS initiatives, Manage departmental budget, authorize expenditures and monitor results, Supervise multiple GIS managers, business analysts, team leaders and assigned contract resources. Accountable for revenue retention and growth of an assigned customer base by building customer relationships, assessing solution fit and expanding product portfolio, The focus of this position is primarily outbound with some inbound activity. Comfort with asking challenging and difficult questions to functional leaders, Ability to move frequently between high-level strategic views to a tactical view, Experience with capturing value of SAP or other ERP systems, Works directly with “clients” on scope and intent for custom enhancements, Participate and perform initial impact analysis on custom client enhancements within the Triage forums to identify IT downstream impacts on functional areas and or systems, Understand and partner with client priorities, and provide leadership to bring priority items to the applicable funding boards for proper business justification and IT funding, Align pre-work activities and define, create initial project charters (if need be) on behalf of the intake process, Support ROM Estimation process, ensuring intake leads have the details required for an accurate estimate, Cross-application coordination for complicated large scale projects, Assist in driving market facing IT strategies via the Strategic Business Framework, Client Experience and 20/20, Proactive project status to S&AM via client communications and meetings, Partner with leadership in developing IT roadmaps specific to market facing business strategies, Escalation coordination and resolution point of contact, Coordinate IT vertical support for HLP recovery, war room related efforts and challenge committee, Is a persuasive communicator, has excellent facilitation and presentation techniques and is comfortable presenting to all levels of management, Effectively collaborates and influences leadership across the IT organization. Build your individual market profile as well as the profile of Santander in the local community, Required to make a target number of in person calls to prospects, customers, COIs and internal partners weekly and monthly, Sells solutions including opening deposit accounts, completing the entire loan origination process and servicing the ongoing needs of customers, General understanding of business credit and deposit products and services, General understanding of business development principles, In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule, Establishing and maintaining a strategic relationship with key stakeholders and the IT organization, Leading the identification of business processes and organizational structure that the enterprise needs to realize the business strategy, Driving thought leadership around the use of technology to achieve business goals and objectives, Developing and driving a 5-year roadmap, providing annual reviews of status collaborating with business stakeholder and enterprise architects, Representing business requirements/initiatives, issues, and priorities to IT and representing the IT vision and initiatives to the business to ensure the best possible outcome, Anticipating business needs and identifying and proposing IT products and services to fulfill those needs, Providing strategic technology and process consultation to business, Perform assessments and provides recommendations on IT and business initiatives and solutions based on business relevance, Advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities. Work closely with COI's for expansion and attraction. Understand the strategy and direction of IT within SPE, 5 % Demand Management – Represents the overall technology solution portfolio for a given business area. Develop, manage, and market technology roadmap to fulfill the business needs (challenges and opportunities) within the defined IT architecture, Responsible for the intake of project work from the client and further define and manage their IT requests, Determine the “rough order of magnitude” for project sizing and cost, Choose internal or external fulfillment and route project requests to the appropriate IT teams or Vendor Management, Actively manage IT demand for their LOB. Ability to identify and anticipate business needs, expectations and requirements for technology-based solutions. Refer to other Lines of Businesses (LOB) to leverage our capabilities to better serve our clients with the right products and services, Assist the branch team to achieve consumer goals by cross-selling consumer products to deepen relationship with small business owners and employees, Ensure clients receive excellent customer service each and every time, Comply with banking policies and procedures to minimize risk and bank loss, Assist team members in operation and service needs by demonstrating knowledge of different systems, Expand and retain relationships - Profile new and existing business clients to ensure cross-sell of deposits, credit, and other bank products. Lead select project stakeholders and teams, consisting of internal and external resources, through the process of business case development and goal definition, Identify appropriate new technologies and demonstrate their potential business use to assigned business line(s) and enable planning processes to help shape and achieve business objectives through the effective use of technology solutions and services, Monitor and manage business unit’s service demands. Matured relationships with internal clients from transactional interactions to consultative and strategic discussions through development and evolution of Opportunity Assessment process. Strategy consulting experiences in the areas of training new employees cross sell, product, and compliance training for current employees. process changes); communicate IT goals, activities and accomplishments to the business, 10% Leadership, Staff Development and Financial Management – Provide advice direction and coaching to other IT staff. Oversees the quality and delivery of IT services in support of business expansion and business operations. Additional Relationship Manager Resume Writing Tips Include portfolio details (such as size and amount) of what you have handled. Quickly Customize. Each division included from 2 to 34 facilities. In addition to a strong knowledge of the company's products/services it often requires additional knowledge of competitor's products/services - with occasional coaching from the Supervisor of Outbound sales as needed, High School diploma, GED or equivalent education excellent oral and written communication skills, Active listening skills to identify sales opportunities, Bachelor’s degree in business/professional selling, 1+ years of successful inside outbound sales experience (Business to Business | B2B), 2 years of Business to Business inside/outside sales experience, Primary contact for all business organization associates to ensure consistency of all infrastructure and enterprise applications service delivery and that they meet the business’s expectations, Updates and reviews with Service Portfolio Managers business demand changes as needed, or at minimum, quarterly, Works with the SPM and SS to drive and shape infrastructure and enterprise application demand while monitoring accomplishments against business expectations, Promotes the business’s projects and value to the CTS leaders and organization and CTS’s initiatives, services, solutions and value to the business organization leaders and stakeholders, Identify Business Organization engagement barriers with CTS (i.e., technical barriers, process barriers, relationship barriers, capital funding barriers) that CTS needs to overcome, Performs strategic business consulting as a thought-leader to drive and influence forward-looking business initiatives, Assists in the development of metrics used to track value delivery to the businesses and communicates overall CTS performance metrics to the business and stakeholders, Develops, shares, and leverages best practices across CTS and the business organization, Participates in development of business organization strategic planning and CTS strategic planning and communicates those strategies across the organizations, Identifies areas where the Business Organization is underserved that provide partnership opportunities for CTS and the Business Organization, Facilitates the review of service delivery costs for the business organization with the SPM, and recommends cost-saving options to the business, For identified problems and issues, navigates Cerner and the business organization to resolve issues, looks for real root cause and, when needed, handles organizational conflicts that impede service delivery, Communicates to business organizations all major enterprise environment changes, key strategies, initiatives and CTS related major activities, Identifies any risks inherent to the service/solution that need to be mitigated so that CTS and the Business Organization can realize Cerner's Corporate Imperatives/objectives, Able to represent CTS’s perspective within the business organization to support successful strategies, educate the business organizations and keeps them updated, Identifies any key processes, project related gaps, or resource constraints that the Business Organization needs and can use to its advantage to achieve business objectives. 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